Refund Policy

Digital products

Artify sells digital wallpapers that are delivered instantly. Because a digital file cannot be returned once it has been delivered, all sales are final once payment has been received by us. No refunds are possible after payment, except in the cases below.

When we will help or refund

• Technical problems: the file is damaged, will not open, or is not the resolution described, and we cannot fix it.
• Download failure: you paid but never received your download link, and we cannot deliver it.
• Duplicate payment: you were charged twice for the same order.
• Wrong item: you received a different wallpaper than the one you bought.

In these cases we will first try to send a working file. If we cannot, we will refund the payment to your original payment method.

Not eligible for refund

• Changing your mind after purchase.
• Buying a wallpaper by mistake or buying it twice on purpose.
• The wallpaper not matching your personal taste or screen setup.

Unpaid orders

Orders that are still pending (not yet paid) can be cancelled at any time from your account — nothing is charged.

How to request help

Email us within 7 days of purchase with your order ID and a short description (a screenshot helps). Approved refunds are processed through Razorpay and usually arrive within 5–7 business days.